FREQUENTLY ASKED QUESTIONS

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We provide cleaning services on the East End of Long Island and Connecticut. Please contact us to confirm if we cover your location.

We offer regular housekeeping, deep cleaning, move-in/move-out cleaning, and specialized cleaning for households with individuals with special needs, including dementia care cleaning.

 No, you do not need to be home during the cleaning. However, we recommend being available for the first cleaning to discuss any specific needs and provide access instructions. If you won’t be home, we can arrange secure entry and exit procedures to ensure a smooth and trustworthy service. Let us know your preference! 

 The duration depends on the size of your home and the type of cleaning requested. On average, a standard cleaning takes 2-4 hours.

 No, our team brings all necessary cleaning supplies and equipment. If you prefer specific products, please let us know in advance.

While all our products are pets safe, we ask our customers to secure your pets during the cleaning process,

 The decision is based on the size of your home and the type of cleaning required. For smaller or routine cleanings, a single cleaner may be sufficient. For larger homes, deep cleaning, or specialized services, we send a team to ensure efficiency and thoroughness. Let us know your needs, and we’ll assign the right number of cleaning technicians for the job. 

 Yes, all our cleaning technicians undergo background checks and professional training to ensure quality service.

 You can schedule a service by calling us, emailing us, or booking online.

 Pricing depends on the type of cleaning, the size of your home, and any special requests. Contact us for a personalized quote.

 Yes, we offer recurring service discounts and special packages for long-term clients. Ask about our promotions!

We understand that plans change. Please notify us at least 24 hours in advance to reschedule or cancel without a fee.

Customer satisfaction is our priority. If you’re not happy with the service, contact us within 24 hours, and we’ll arrange a follow-up cleaning.

Yes, we offer eco-friendly and non-toxic cleaning options. Let us know if you have any specific preferences.

 Our team is trained to clean with compassion and care through our Compassionate Cleaning Program, ensuring familiar object placement, using non-irritating products, and maintaining a calm environment.