PRIVACY POLICY

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Patrena Home Management (PHM) is committed to protecting your privacy. This policy explains how we handle information collected through our website (patrenahomemanagement.com) and cleaning services.

INFORMATION WE COLLECT

We collect information necessary to provide our cleaning services, including your contact details, property access information, cleaning preferences, and payment information. When you use our website, we automatically collect standard data like cookies and IP addresses to improve your browsing experience.

HOW WE USE YOUR INFORMATION

We use your information to:

• Schedule and provide cleaning services
• Process payments through our secure payment portal at patrenahomemanagement.com/payments
• Communicate about your service through patrenahomemanagement.com/account
• Send important updates about your cleaning appointments
• Improve our cleaning services based on feedback

DATA SECURITY

We protect your information through industry-standard security measures. Only authorized staff members who need information to perform cleaning services or process payments can access your personal data. All payment information is encrypted and processed securely through our payment processor at patrenahomemanagement.com/secure-payment.

RELATED WEBSITES AND SERVICES

Our website may contain links to:

• Our booking portal: patrenahomemanagement.com/book
• Customer dashboard: patrenahomemanagement.com/dashboard
• Service descriptions: patrenahomemanagement.com/services
• Payment processing: patrenahomemanagement.com/payments

Each of these connected services is covered under this privacy policy.

YOUR RIGHTS

You can request to:

• Review your personal information at patrenahomemanagement.com/privacy-center
• Update your contact details through patrenahomemanagement.com/account
• Change your service preferences
• Opt-out of promotional communications
• Delete your account

CONTACT US

For privacy questions or concerns: Email: patrena.management@gmail.com 

Phone: (631) 603-7855 Address: 22 Campfield Rd, Manchester, CT 06040 

Online: patrenahomemanagement.com/contact

We may update this policy occasionally. For registered customers, we'll notify you of any significant changes by email. Current policy is always available at patrenahomemanagement.com/privacy-policy.

Last updated: February 11, 2025